TRUST Cancellation Policy

YOUR RIGHTS TO CANCEL OR RESCHEDULE YOUR APPOINTMENT

1. General – TRUST is committed to providing a professional, compassionate service in a timely manner. Appointments with our Team are scheduled with care and bring together a number of professionals to best meet the needs of our clients. We understand that circumstances can change and seek to accommodate these in a considered manner. However, if clients fail to keep an appointment without prior notice, this prevents availability of our Team for other clients. For this reason, we have put in place our cancellation policy which will be strictly observed. This policy set out your rights and the terms to apply to any Appointment made which you may wish to change or cancel.
2. Payment – Your registration and appointment date and time are confirmed once we have received your full payment, as shown in the invoice presented with your appointment offer email. Payment should be made at least XX days prior to your appointment date. An email will be sent to confirm receipt of your payment and finalise appointment details. Failure to make payment by this time will result in cancellation of your scheduled appointment.
3. Cancellation Request – Subject to the terms below, you may change or cancel your appointment at any time within 7 days of making your booking without incurring a charge. If you are unable to attend or wish to change your appointment, we respectfully request that you contact TRUST by email (or telephone) at least 24 hours prior to your appointment. Upon notification, we will confirm the applicable amendment or cancellation to you. Failure to notify TRUST of any change requests less than 24 hours before your appointment will result in an administration fee of 50% of your appointment fee. If you fail to attend the virtual consultation appointment without prior notification, the full cost
   of the appointment will be forfeited. In the unlikely event that the TRUST Team need to re-schedule your appointment, you will be contacted at least 48 hours in advance to re-schedule an appointment. If this is not possible, we will apply any applicable refunds to you within 5 working days.

Thank you for being a valued client and for your understanding and cooperation as we institute this policy which will enable us to provide otherwise unused appointments to better serve the needs of all our clients.